Recently, Skytrax (“the world’s most comprehensive Air Travel Review and Airline Ratings website”) released its annual “Top 100 Airlines & Airports” list. The rankings were determined using a global passenger survey and airlines and airports were rated based on the quality of customer experience.
Regarding airlines, survey takers were asked about products and services both on the ground and in the air; for airports, they were asked about check-ins, transfers, arrivals, security, immigration, departure, and shopping.
Of the 320 airlines and 550 airports assessed, these are the top 100 in each category:
The Top 100 Airlines of 2015
- Qatar Airways
- Singapore Airlines
- Cathay Pacific
- Turkish Airlines
- Emirates
- Etihad Airways
- ANA All Nippon Airways
- Garuda Indonesia
- EVA Air
- Qantas Airways
- Asiana Airlines
- Lufthansa
- Austrian
- Swiss
- Air France
- Virgin Australia
- Air New Zealand
- Dragonair
- Thai Airways
- British Airways
- Japan Airlines
- Hainan Airlines
- Bangkok Airways
- Malaysia Airlines
- AirAsia
- Virgin America
- Air Canada
- KLM
- Aegean Airlines
- Hong Kong Airlines
- Finnair
- LAN Airlines
- Norwegian
- South African Airways
- Oman Air
- China Southern
- Virgin Atlantic
- Korean Air
- easyJet
- Air Astana
- Jetstar Airways
- SilkAir
- AirAsiaX
- Indigo
- Delta Air Lines
- Aeroflot Russian Airlines
- WestJet
- Porter Airlines
- Avianca
- jetBlue Airways
- TAM Airlines
- China Airlines
- Jetstar Asia
- Brussels Airlines
- Vietnam Airlines
- Iberia
- SAS Scandinavian
- Scoot
- Thomson Airways
- United Airlines
- Aer Lingus
- Azul Airlines
- Air Seychelles
- Copa Airlines
- Alaska Airlines
- Azerbaijan Airlines
- Southwest Airlines
- Transaero Airlines
- Air Mauritius
- TAP Air Portugal
- Air Berlin
- Germanwings
- SriLankan Airlines
- Alitalia
- Peach
- Jet Airways
- Ethiopian Airlines
- American Eagle Airlines
- American Airlines
- Air Transat
- Icelandair
- Hawaiian Airlines
- Air Nostrum
- Saudi Arabian Airlines
- China Eastern
- Kenya Airways
- Philippine Airlines
- Gulf Air
- Juneyao Airlines
- TAAG Angola Airlines
- Tianjin Airlines
- Shenzhen Airlines
- Air China
- SpiceJet
- Tigerair
- Mango
- Vueling Airlines
- NIKI
- Kulula
- Fiji Airways
The Top 100 Airports of 2015
- Singapore Changi Airport
- Incheon International Airport
- Munich Airport
- Hong Kong International Airport
- Tokyo International Airport (Haneda)
- Zurich Airport
- Central Japan International Airport
- London Heathrow Airport
- Amsterdam Schiphol Airport
- Beijing Capital International Airport
- Vancouver International Airport
- Kansai International Airport
- Frankfurt Airport
- Narita International Airport
- Auckland International Airport
- Copenhagen Airport
- Taiwan Taoyuan International Airport
- Helsinki-Vantaa Airport
- Kuala Lumpur International Airport
- Brisbane Airport
- Sydney Airport
- Doha Hamad International Airport
- Cologne / Bonn Airport
- Johannesburg OR Tambo Airport
- Melbourne Airport
- Cape Town International Airport
- Madrid-Barajas Airport
- Durban King Shaka Airport
- Abu Dhabi International Airport
- Cincinnati/Northern Kentucky Airport
- Shanghai Hongqiao Airport
- London City Airport
- Denver International Airport
- Dusseldorf Airport
- Lima Jorge Chavez Airport
- San Francisco International Airport
- Barcelona El Prat Airport
- Vienna International Airport
- Dubai International Airport
- London Gatwick Airport
- Gimpo International Airport
- Gold Coast Airport
- Toronto Pearson Airport
- Hartsfield-Jackson Atlanta Airport
- Hamburg Airport
- Bahrain International Airport
- Bangkok Suvarnabhumi Airport
- Paris Charles de Gaulle Airport
- Oslo Airport
- Chengdu Shuangliu Airport
- Moscow Domodedovo Airport
- Lisbon Portela Airport
- Haikou Meilan Airport
- Seattle-Tacoma Airport
- Athens International Airport
- Halifax Stanfield Airport
- Jakarta Soekarno-Hatta Airport
- Delhi Indira Gandhi Airport
- Guayaquil International Airport
- New York JFK Airport
- Stockholm Arlanda Airport
- Dallas/Fort Worth Airport
- Adelaide Airport
- Bengaluru International (Bangalore)
- Porto Francisco Sá Carneiro Airport
- Guangzhou Baiyun Airport
- Keflavik International Airport
- Billund Airport
- Budapest International Airport
- Hyderabad Rajiv Gandhi Airport
- Istanbul Atatürk Airport
- Shenzhen Bao’an International Airport
- London Stansted Airport
- Xi’an Xianyang Airport
- Perth Airport
- Christchurch International Airport
- Muscat International Airport
- Brussels Airport
- Nice Côte d’Azur International Airport
- Manchester Airport
- Dublin Airport
- Birmingham Airport
- Sanya Phoenix International Airport
- Moscow Sheremetyevo International Airport
- Prague Václav Havel Airport
- Minneapolis-Saint Paul Airport
- Montréal International Airport
- Boston Logan International Airport
- Panama Tocumen Airport
- Shanghai Pudong Airport
- Luxembourg Findel Airport
- Chicago O’Hare Airport
- Fukuoka Airport
- Bogota El Dorado Airport
- Geneva International Airport
- Detroit Metropolitan Wayne County Airport
- Malta International Airport
- Los Angeles International Airport
- Raleigh-Durham International Airport
- Mauritius International Airport
You’ll notice that when it comes to airlines, Virgin America ranked the highest among U.S. airlines, however, it wasn’t listed until number 26. In addition, the very first U.S. airport to make it to the top 100 list was Cincinnati/Northern Kentucky, but it wasn’t listed until number 30. These rankings tell us that foreign countries are much better at pleasing customers when it comes to the world of flight. Maybe one day, we’ll see an American airline or airport ranked #1… but only time will tell.